Contact Us
At Eagle River Casino, we understand that you may need assistance with various matters related to our casino operations or responsible gambling practices. We are committed to providing a friendly and helpful support service to ensure your experience is positive.
Our customer support team is available throughout the day during operating hours. If you have any questions or concerns regarding our services or policies, please feel free to approach one of our staff members in person for immediate assistance.
Live Chat Support
For more general inquiries or non-urgent matters, we also offer a live chat service through our website. This allows you to communicate with us during business hours when it is convenient for you. Please note that this service may not be available at all times and may have response delays depending on the volume of inquiries.
Email Support
If your issue requires more detailed assistance or is more complex, we recommend contacting our support team via email. Our customer support emails are regularly monitored during business hours to ensure timely responses. However, please allow for a 24-48 hour turnaround time for response to non-urgent matters on weekdays only.
Help-Centre Access
Before reaching out to us directly, you may find it helpful to consult our help-centre resources available on the website. This includes frequently asked questions (FAQs) and detailed information about our policies, responsible gambling practices, and technical requirements.
Responsible Gambling Assistance
If you or someone you know is struggling with problem gaming habits or seeking guidance, please do not hesitate to reach out to us directly. We have trained staff who can provide confidential assistance and direct referrals to local support services for further help.
Technical Support
For any issues related to our website functionality, technical troubleshooting, or mobile compatibility, please contact our designated technical team using the email address provided above. They will do their best to resolve your issue promptly during business hours.
Communication Response Expectations
We strive to respond to all inquiries in a timely manner and within the following timeframes:
Please note that these times may vary depending on the complexity of your inquiry or our workload.
Account-Security Assistance
For account-related issues, please contact us via email using the designated support address above. We will be happy to assist you in resolving any account concerns promptly during business hours.
Mobile and Desktop Support Accessibility
Our website is optimized for both mobile devices and desktop computers to ensure easy accessibility across different platforms. If you experience technical difficulties with our website on your device, please contact us using the email address provided above for assistance.
Preferred Contact Methods
We prefer that customers use one of our designated support channels (live chat or email) before approaching staff directly at the casino during business hours. This will enable us to provide more timely and efficient assistance according to your needs.
General Support Workflow
To ensure a smooth experience, please follow these general steps when seeking help:
Our customer support team will be happy to assist you in resolving your issue promptly and efficiently.
Self-Service Help Options
Please feel free to review our frequently asked questions, terms and conditions, or policies on our website for general information about casino operations, responsible gambling practices, and technical requirements. If your specific question is not addressed there, please reach out to us directly using one of the above methods for further assistance.
We aim to provide a welcoming environment at Eagle River Casino and appreciate any feedback you may have regarding your experience or support requests. Thank you for choosing our casino.
